ProQuotar

Terms and Conditions

Last updated: 12 September 2026

1. Introduction

Welcome to ProQuotar. These Terms and Conditions govern your use of our website and services located at proquotar.com (the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

ProQuotar is operated by PROQUOTAR LTD, a company registered in England and Wales (Company No: 16948546) with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. For any questions, please contact us at help@proquotar.com.

2. Definitions

  • "Service" refers to the ProQuotar application and website
  • "User" refers to any individual or business using our Service
  • "Content" refers to any data, text, or information you submit to the Service
  • "Subscription" refers to paid access to premium features

3. Account Registration

To use our Service, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorised access

You are responsible for all activities that occur under your account.

Default: MKM branch sharing is on. To keep our merchant partnership working out of the box, every new account starts with "Share job materials and contact details with my MKM branch" switched on. When on, your assigned MKM branch team can see your name, business, phone, email, MKM trade-account number, and the materials list on any accepted quote, but never your labour rate, margins, private notes, or draft quotes. You can untick this option during signup, or turn it off any time in Account → Privacy → Share job materials and contact details with my MKM branch.

Required for the free MKM Partner plan. If your account is on the free MKM Partner plan, MKM branch sharing must remain on, that's the entire basis of the free offering (you get the app for free, MKM gets the accepted-quote materials list in return). You're still free to switch to a paid subscription at any time from Account → Plans & Benefits, at which point sharing becomes optional and you can turn it off from Account → Privacy. See our Privacy Policy §6c for the full list of what is (and isn't) shared.

4. Subscriptions and Payments

Pricing: Our current subscription tiers are:

  • Bronze: £29 per month (excluding VAT), Essential features
  • Silver: £49 per month (excluding VAT), Full features
  • Gold: £69 per month (excluding VAT), All features plus advanced analytics
  • Gold Team: £99 per month (excluding VAT), All Gold features plus staff accounts, clock-in and route planning
  • AI Secretary Add-on: £49 per month (excluding VAT), AI-powered call handling, available on any tier

VAT: All prices are exclusive of VAT. VAT at the current UK rate will be added where applicable.

Billing: Subscriptions are billed monthly. Your subscription will automatically renew unless cancelled.

Your Cancellation Rights (Consumer Rights Act 2015)

14-Day Cooling-Off Period: If you are a consumer, you have the right to cancel your subscription within 14 days of your initial purchase for a full refund, without giving any reason. This is your statutory right under the Consumer Contracts Regulations 2013.

How to Cancel: To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., email to help@proquotar.com). You may use the following wording: "I hereby give notice that I cancel my subscription to ProQuotar."

Refund Processing: If you cancel within the 14-day period, we will reimburse all payments received from you within 14 days of receiving your cancellation notice, using the same payment method you used for the initial transaction.

Subscription Cancellation Policy

Cancellation After 14 Days: You may cancel your subscription at any time via your Account Settings or by contacting us at help@proquotar.com. Upon cancellation:

  • Continued Access: You will retain full access to all paid features until the end of your current billing period.
  • Automatic Downgrade: At the end of your billing period, your account will be automatically downgraded to the Bronze tier.
  • No Partial Refunds: No refunds are provided for the remaining days of your current billing period.
  • Reactivation: You may reactivate your subscription at any time before or after it ends.

Failed Payment Policy

If your monthly payment fails, the following process applies:

  • First Failed Payment: We will notify you by email and automatically retry the payment within 3-5 days.
  • Second Failed Payment: A second email notification will be sent urging you to update your payment method.
  • Third Failed Payment: Your account will be placed in read-only mode. You will still be able to view your existing data, quotes, and invoices, but you will not be able to create new jobs, quotes, or invoices.
  • After 7 Days: If payment is not resolved within 7 days of the third failed attempt, your account will be automatically downgraded to the Bronze tier.

Restoring Access: You can restore full access at any time by updating your payment method in Account Settings. Once a successful payment is processed, full access will be immediately restored.

Price Changes: We reserve the right to modify pricing with 30 days' notice to existing subscribers.

5. Data Retention Policy

Your Data After Cancellation

We understand your data is important. Here's what happens to your data when you cancel or downgrade:

  • 90-Day Retention Period: After your subscription ends or is cancelled, we retain all your data (jobs, quotes, invoices, customer information) for 90 days.
  • Data Export: During this 90-day period, you can log in and export all your data at any time, even on the Bronze tier.
  • Reactivation: If you resubscribe within 90 days, all your data will be fully restored and accessible.
  • After 90 Days: After the 90-day retention period, your data may be permanently deleted from our systems. We will send you reminder emails before this happens.
  • Legal Requirements: We may retain certain data for longer periods if required by law (e.g., financial records for HMRC compliance).

Immediate Deletion Request: If you wish to have your data deleted immediately rather than waiting 90 days, please contact us at help@proquotar.com. We will process your request within 30 days in accordance with GDPR requirements.

6. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with or disrupt the Service
  • Upload malicious code or content
  • Resell or redistribute the Service without permission
  • Use the Service to send spam or unsolicited communications

7. Your Content

You retain ownership of all Content you submit to the Service. By submitting Content, you grant us a licence to store, process, and display that Content as necessary to provide the Service.

You are responsible for ensuring you have the right to submit any Content and that it does not violate any third-party rights.

8. AI-Generated Content

Our Service uses artificial intelligence to generate quotes, invoices, and other business documents. While we strive for accuracy, AI-generated content should be reviewed before use. You are responsible for verifying all generated content before sending it to customers.

9. Limitation of Liability

To the maximum extent permitted by law, ProQuotar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or secure.

11. Termination

We may terminate or suspend your account at any time for violation of these Terms. Upon termination, your right to use the Service ceases immediately. You may export your data before termination.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: help@proquotar.com
Location: Paignton, United Kingdom